4. The Public Protector (PP) presented a strategic plan that identified a 'new growth phase' for the organisation under the new PP. It contains a new vision and mission for the PP. Key strategic objectives include increased accessibility, prompt remedial action, good governance and an efficient and effective organisation. There are three core programmes: Strategic Direction and Executive Support, Core Operations and Corporate Support Services. The Core Operations programme will have an Early Resolution Unit to resolve 'quick' matters (such as those relating to identity documents, pensions and grants) swiftly. A series of stakeholder meetings have assisted to identify specific areas of intervention. Challenges that were identified include the need to strengthen professional capabilities, especially forensic investigation skills, a lack of funds to open more regional offices, as well as insufficient funding for the implementation of an annual Public Protector Good Governance Week.