Operations Management sub-programme: Requires additional funding for the newly established Chief Directorate Property and Facilities Management and its operations. In 2012/13, the sub-programme had a staff compliment of 4 838. The Operations Management sub-programme will: a) Annually manage 2 723 leases at the Regional Offices, according to approved business practices and directives. b) Develop a business case for Property Management to guide process of leasing private property by 31 March 2014. c) Implement the Lease Review Turnaround Recommendations by 31 March 2014. d) Appoint a service provider to manage the day-to-day Call Centre by 31 March 2014. e) Manage 51 049 day-to-day maintenance calls (opened and closed) according to day-to-day guidelines. f) Conduct 2 376 main and follow-up inspections for State and leased facilities, and verify occupation by 31 March 2014. g) Each Regional Office should conduct at least 216 inspections by 31 March 2014. h) Conduct main and follow-up inspections of 589 construction projects by 31 March 2014. i) Verify 10 590 under the custodianship of the Department to pay rates and taxes to municipalities by 31 March 2014. j) Verify 7 700 State properties for the payment of municipal services.