With regard to the Samrad system of his department which has not been serviced and has therefore been outdated for years, (a) what are the reasons that there were no plans (i) drawn and (ii) implemented to service and ensure that the system is regularly updated, (b) how does his department intend to mitigate the backlog which the installation of a new system will cause and (c) what is the action plan to counter the specified backlog?