a) (i), (ii) Since its inception, the system has been serviced, however challenges were experienced when the service provider who maintained and serviced the system was liquidated in 2016. No updates were made of the system since then.
b) The norm for implementing ICT related projects is to have a detailed project and migration plan which also include risks identification and how the risks will be mitigated during the project tenure.
c) Refer to b above.