(1)With regard to the tender that has been awarded to a company in order to boost capacity to the SA Social Security Agency (SASSA) National Call Centre as well as the communications Company to render support to SASSA, what is the (a) name of the company that was awarded the communications tender and (b) cost of the tender,
(2) whether the communications tender was advertised; if not, why not; if so, (a) on what date and (b) was due process followed in awarding the tender;
(3) what is the (a) name of the company that was awarded the call centre tender and (b) cost of the tender;
(4) whether the call centre tender was advertised; if not, why not; if so, (a) on what date and (b) was due process followed in awarding the tender;
(5) (a) what number of (i) call centre agents are manning the national SASSA call centre, (ii) employees are employed at each provincial call centre and (b) on average, how long does it take for them to answer a call?