What (a) are the reasons that his department’s documents applied for at South African missions overseas are not couriered back to the missions at a fee to the applicant once processed, in the same manner that printed documents such as passports and identity documents are couriered to local offices of his department by a courier company contracted to his department and (b) efforts have been made by his department to deal with the extraordinary delays experienced by South African citizens who applied at a South African mission abroad in receiving their documents because of problems with regard to diplomatic bags?