National Assembly
Internal Question
Questions for written reply
Dated 20 November 2009
2322. Dr H C van Schalkwyk (DA) to ask the Minister for the Public Service
Administration:
Whether he has considered encouraging the Public Administration Leadership
and Management (PALAMA) to introduce a compulsory courses for all public
servants regarding knowledge of the 8 Batho-Pele and the implementation
thereof in the public service; if not, why not; if so, what are thee
relevant details?
NW3034E
REPLY:
The Minister for Public Service and Administration has encouraged Palama to
introduce capacity building courses for public servants regarding knowledge
of the 8 Batho-Pele principles.
The following courses are currently offered by the Academy;
(1) Public Service Induction Programme
This is a compulsory programme offered by PALAMA to entrant public servants
since its introduction through the Ministerial directive in 2008. It is
offered to all staff below senior management level. The programme explains
the 8 Batho-Pele principles within the context of service delivery
improvement as opposed to just explaining what each principle means.
(2) Khaedu Action Learning
This training programme is designed for SMS members, as per chapter 5 of
the SMS handbook, introducing them not only to Batho-Pele but service
delivery challenges experienced by public sector institutions. The aim is
to deploy senior managers to these institutions with a view to assisting
them to meet their service delivery objectives through responsive
interventions.