(1)(a) For which (i) departments and/or (ii) municipalities were citizen report cards compiled in the (aa) 2013-14, (bb) 2014-15 and (cc) 2015-16 financial years and (b) on what basis were the specified selections made;
(2) (a) what were the scores for each of the entities assessed in the specified financial years, expressed as the (i) overall score and (ii) score per assessed aspect for each assessed entity, (b)(i) what score is considered acceptable for each aspect and (ii) why and (c) what are the details of the action taken in the event of a score that indicates unacceptable customer service?