4. The DG emphasized the modernisation of the Department's Information Technology (IT) systems as key to enhanced organisational efficiency. This includes ensuring that staff are provided with the appropriate 'tools of trade' to allow them to perform their work optimally. An advantage of capturing documents electronically is that they are more easily secured. This means, for example, far fewer cases of dockets going missing. The Department, however, has recognised that external users may experience difficulties accessing information, etc, now available electronically. (External users do not always have the IT knowledge or tools to access this information). 5. On the goal of transforming the legal and justice system, the DG commented on the need for a common understanding of the transformation agenda. He mentioned the following activities: