5.12 Despite the above-mentioned achievements, the report highlighted also some of the challenges confronting municipal financial viability and management in the Municipality. These challenges included increased debt and low collection rate, default billing system, incapacity in the Budget Office, ineffective debt collection strategies and the inability to implement credit control policy because of problems with billing systems. In an effort to address the above-mentioned challenges, the report indicated that a service provider has been appointed to rectify the problems encounter with the billing system.