5.5 Organized Labour: During the engagements with internal stakeholders such as the representatives of organized labour and members of ward committee, concerns were raised related to transformation and organisational development. The major concern raised by South African Municipal Workers Union (SAMWU) pertained to the non-implementation of adopted institutional policies, lack of staff training and proper institutional plan with regard to service delivery and performance contract. The major concern raised by the members of the ward committee pertained to the recruitment and selection of unqualified personnel in the capacity of Chief Financial Officer to perform financial management responsibilities and the non- functioning of the Labour Forum.