5.4 Administrator: Some of the organisational development challenges indicated in the report pertained to administrative leanness; indefinite sick leave and absenteeism since June 2008 of the Corporate Support Services Director; lack of support staff to committee services; lack of Council mail policy; and lack of record management system and disarray of general administration functions; redesign of organisational structure in order to be aligned key performance areas of the Integrated Development Planning (IDP) and absence of key management staff (i.e. Municipal Manager, Strategic Director and Corporate Support Services). Lastly, there was a challenge on the implementation of salary wage agreement.