5.6 The main transformation and organisational development challenges highlighted in the Caretaker Municipal Manager's report related to complete lack of performance management; lack of accountability on the part of senior and middle managers; lack of systems' controls in general; lack of supervision and management of staff and the lack of desire to enforce discipline on staff; outstanding number of disciplinary matters which dated back from 2007. Based on these challenges, the Caretaker Municipal Manager has turned around the situation through the following: