a) The certificate of completion for the building contract issued by the principal agent was erroneously issued. b) Compliance with registration and inspection procedures ranging from the National Building Regulations to the National Home Builders Registration Council (NHBRC), construction regulations, inspection by local authorities and professionals and occupation certificate could not be verified. c) Site inspections revealed numerous cracks in the walls and floors, peeling paint, doors that were not fitted properly, loose fittings and uncovered drain pipes and blocked drains.