3.4 Prisoner complaints The JICS appoints Independent Correctional Centre Visitors (ICCV) to visit prisons and to record prisoner complaints. Amendments to the CSA require that an ICCV be appointed to each prison. By the end of the reporting period had deployed 191 such visitors across the DCS regions. These ICCVs paid 7 103 visits, interviewed 344 657 inmates and recorded 69 415 complaints.