Due to the number of complaints reported to the National Office by people from Pretoria and surrounding areas, it will be necessary to establish a satellite office, which will operate separately from the National Office, which mainly deals with policy issues. A satellite office, situated in Pretoria for example, would improve the response time of investigators to a crime scene, especially during peak hours. Provincial managers also gave their input regarding the preferred location of satellite offices. Mpumalanga, for example, identified Kwamhlanga (Highveld) and Ermelo (Eastern Highveld) as locations for its satellite offices.