R million |2009/10 |2010/11 |2011/12 |2012/13 |2009/10 - 2010/11 |2009/10 - 2010/11 | |Administration | 44.4 | 50.1 | 55.3 | 60.6 | 5.7 | 2.6 |12.84 per cent |5.75 per cent | |Complaints Processing, Monitoring & Investigation | 56.0 | 63.4 | 71.6 | 72.5 | 7.4 | 3.4 |13.21 per cent |6.11 per cent | |Information Management & Research | 16.1 | 15.8 | 17.3 | 19.3 |- 0.3 |- 1.3 |-1.86 per cent |-8.03 per cent | |TOTAL | 116.5 | 129.3 | 144.2 | 152.4 | 12.8 | 4.7 |10.99 per cent |4.02 per cent | |