. Completed water services provider agreements with district municipalities and serves as a Water Service Authorities (WSAs) to seven local municipalities. Their turnaround strategy was accepted by the WSAs and provincial government and the municipalities had accepted the proposed new tariffs. . The board successfully recruited qualified technical staff and successfully implemented its Turnaround Strategy and Plan, and Employee Wellness Programme. . Despite some challenges, water services were provided. Water supply to rural areas was achieved during the year under review with minimal outages and accurate and timely meter readings, together with municipalities' acceptance of billing procedures.