In instances where office accommodation is a challenge, the Minister of Labour should approach the Minister of Public Works to address and fast -track the issue of proper offices and facilities in the labour centres. The Department should address those challenges that can be resolved in the short term by the labour centres, such as the assignment of the floor manager to guide and assist people, given that the majority of service users are illiterate, old and disabled. In addition, the floor manager would have to ensure that the vulnerable groups including the old, disabled people and pregnant women are prioritised using the "express queues".