The Department's decentralisation process has overstretched the labour centre functions, but failed to empower the labour centre managers in order to enable them to make swift administrative decisions. As a result, the labour centers cannot address minor challenges due to red-tape Without underestimating the challenges identified in the urban based labour centers, the resource support appears to be biased towards them as opposed to the rural labour centers. As a result, the majority of rural based people travel to the urban areas in search of better services, therefore leading to long queues and deterioration of services provided as a result of overburdened infrastructure