. Members received complaints from clients of unanswered switchboard calls. In response, it was answered that there is technical fault with the switchboard line which has been referred to the management support unit . All written communication, including posters or notices around the office, was in English. Therefore not acknowledging the illiterate non- English speakers . The Members were briefed of the impending disciplinary case of one staff member. According to the labour centre manager, the provincial office is handling the matter which has already commenced in January 2010. Concerns about the disciplinary hearing delays were also raised by Members, as the hearing was initiated in June 2009, but not completed in almost a year.