The labour centre mainly services the remote rural area, ideally applying the principle of taking the services closer to the people. The following were committee observations on arrival: . The office is situated next to the shebeen which is not conducive at all for both the clients and officials . Resources like computers and switch board facilities were in a very bad situation . Office space problem was identified as clients had to que outside the building . Notifications were not written in a language that clients would understand . Officials were not identifiable, not wearing their name tags . Clients were complaining about their forms being misplaced by the officials . No pre-screening in the ques, resulting in clients queing not knowing whether all the documents provided are correct . Staff shortage, as a result there are constant backlog in claims not captured . The general environmental hygiene does not promote healthy working conditions, for example there is no permanent cleaner in the centre, no fire extinguish in the building, there is one toilet shared between staff and clients and there are instances where there is no running water . Telephones were old and the switchboard was outdated and therefore regularly out of order However the Management of the centre when meeting with committee members identified the following challenges that were hampering the centre not to deliver effectively: . That the previous Director-General knew about the situation in this centre but up to date nothing has been done . The centre had also a problem of shortage of staff, which resulted in cancellation of the mobile labour centre . The office was supposed to capture applications and make payments, but due to shortage of staff it only captures and send the application to the Provincial Office for payment . Office space is a problem which results in clients queing outside the building . There were constant IT challenges which take long time to be fixed. This affects the Employment Services System (ESSA) programme performance as it relies on computer data capturing. There is one Siemens person based in Witbank assigned to repairs and programme computers, in addition IT contactors are reluctant to drive long distances to rural areas such as KwaMhlushwa office . The DoL introduced sophisticated programme such as ESSA whereas the IT software does not match the required tasks . Law Enforcement Inspectors do not have equipments such as laptops in order for them to do their job as most of the time they are working outside the office . There was a shortage of vehicles for inspectors