The Committee visited this office which deals mostly with UIF claims and the following challenges were observed. . Upon arrival members of the committee were greeted by long ques mostly UIF applicants . Clients did not receive any assistance from the official . People were being sent from pillar to post . No assistance was given to those clients who cannot read or write instead they were sent back . Number of UIF beneficiaries complained of not receiving their benefits for over two months . The building or offices in the building were not accessible However the Management and officials of the centre were of the opinion that the problems identified emanate from the following challenges that make it difficult for them to do their job efficiently and effectively: . Not enough office space, due to small office space clients have to stand in long ques waiting for services and according to the officials of the center alternative accommodation was identified seven years ago but nothing has been done. . The labour centre offices are not accessible to old and disabled people as it is allocated on the first floor of the building . Operational design is centralised and as s result much minor decisions such as the buying of stationery have to be approved by the Provincial Office . Human Resource was also identified as a challenge. There is a shortage of staff especially on the front desk . Computer system was also identified as one of the challenges