The Portfolio Committee on Labour took a decision to undertake an oversight visit to the above-mentioned four Provinces to assess the work of the DoL against priorities as set in the strategic plan of 2010 -2015. The strategic plan includes: . Assessing if the Department has been able to reposition the Head Office, the provincial offices and labour centers for improved and effective service delivery . Evaluating if the Department has empowered its access points staff in delivering the entire suite of the DoL's services and information inclusive of employment services, social security and labour protection service . Evaluate if mechanisms have been put in place by the Department in order to improve access to services and information and in addition to access if the Department has integrated service delivery centres close to the people and put in place multiple access channels across the country . Assess if both the Employment Services System and the Inspectorate Enforcement Case Management System has been enhanced in order to respond to clients' needs and expectations for access to services and information . Assessing if measures have been put in place to encourage continuous learning and improvement, and innovation by those serving at the point of contact with the client