1. Report of the Portfolio Committee on Labour on the oversight visit to Labour Centres in the Provinces from 17 - 21 May 2010 1. Background In the 2010 State of the Nation Address (SONA), the President announced that the current government administration should understand and be responsive to people's needs. In so doing, it should work faster, harder and smarter. In response to the President's call, the Department of Labour (DoL), in its 2010 Strategic Plan introduced the service delivery improvement programme highlighting specific areas of improvement and introducing various service delivery systems which are meant to address challenges with the hope of increasing the rate and quality of services and labour market information. As a result, the Portfolio Committee on Labour undertook to conduct an oversight visit to four Provinces, namely: North West, Mpumalanga, Limpopo and Gauteng, with the intention of overseeing service provision through the Department of Labour's labour centres and tusong centres.