To address challenges emanating from the waiting list, the department introduced the Housing Demand Database to correct the inefficiencies. Operation Ziveze was launched where applicants were required to update their information so that it could be correctly captured in the new database. The roll out plan of the database includes regionalisation of the customer services unit and the re-opening of municipal satellite offices to bring services to the people. In 2010/11, the province acquired a total of 29 land portions at an estimated cost of R250.4 million.