. Shortage of staff was hampering service delivery; . Up until just before the oversight visit there were no permanent appointments for service points and hospitals. Staff was still being taken from the office to service these points. This meant that the office had to face the challenge of long queues; . The holding cells for illegal immigrants did not have proper burglar doors; . The office has three vehicles and the immigration section needed a sedan since all the vans were used to transport illegal immigrants. The vans would often breakdown; . South Africans colluding with illegal foreigners to access enabling documents; and . Bogus marriages.