. There was a shortage of staff and the office was operating at 58% capacity; . The office was capturing passports at Mmabatho Large office which is 85 km away; . It took long to deport illegal immigrants because of the lack of transport; . The office did not have enough vehicles to service far flung rural areas; . As with other offices in the Province the LRB processes, duplicate cases and rectifications took long before they were finalised by the Head Office.