a) A specific policy that deals comprehensively with the infrastructure delivery process and guidelines be developed and implemented as a matter of urgency and it should address the following: . Roles and responsibilities of the National Department, Provincial Departments and implementing agents are defined clearly; . The process and information to be used to facilitate the needs determination that indicates how to interpret and validate statistical information and demographic trends; and . Stakeholder interaction and consultation with community organisations, governing bodies and local authorities is conducted; b) Proper planning is done to determine budget availability for planned infrastructure projects taking into consideration escalation costs; and c) A formal prioritisation model to facilitate needs analysis to guarantee that urgent needs are given priority.