3.16.4.3 Matters raised by employees: (i) no regional strategy for postal services and consumer awareness campaign, only one person responsible for postal inspection of 190 Post Offices, unreserved postal services and 200 courier companies in the Province; (ii) Peace Officer training for inspectors based on the ruling by a court in Nelson Mandela Bay; (iii) there is insufficient parking for the company vehicles fitted with monitoring equipment, and as a result, they use road side parking in Strand Street; (iv) there is no marketing and awareness strategy for ICASA, and as a result, before any field work inspection can be conducted, they have to educate people about who they are; (v) ICASA does not have the required monitoring equipment for network interferences, and therefore have to borrow it from mobile operators; (vi) the province is too vast and there are very few staff to cover it; (vii) although part of the reason to relocate the regional office was to make it accessible, the statistics prove otherwise especially on walk-in customers and the general public; (viii) management is reluctant to assess staff for performance and staff often have to push them; (ix) alleged undue interference by the Senior Managers on the inspection activities that are carried out in the Province; and (x) no continuous update or in-service training offered to keep the staff abreast of legislation, policies and regulation changes.