3.16.2 The Western Cape region is responsible for the following services: 3.16.2.1 Public Consumer Education: (i) Consumer Education offers report directly to the Head Office Consumer Division. The regions provide logistic support; (ii) All Consumer Complaints are logged in head office and attended to from there; (iii) visit schools and other institutions for public educational presentations and workshops; and (iv) take part in Community Radio talk shows relating to Consumer issues.