2.3 In most cases, the Committee conducts its engagements within the parliamentary precincts. It was therefore of interest to the Committee to verify information provided with site visits to ascertain the challenges and achievements within these institutions in their attempt to provide service delivery to ordinary people of South Africa. The Portfolio Committee has a constitutional responsibility to exercise oversight on matters regarding the provision of public services and clean administration as part of Government's Priority Outcome 12. It was therefore prudent for the Committee to investigate and gather information that would assist in policy formulation and thus take a proactive role in the process of improving service delivery for all. 2.4 The Portfolio Committee's oversight visit was therefore essential to begin to clarify, and critically engage the relevant stakeholders on, complex issues to get a balanced and holistic framework on which to base their future work.