Pertaining to service provided to the elderly people through old age homes, the Committee found from one old age home visited, Empilweni Old Age Home in Mthatha that conditions at the home were not conducive for the well being of the elderly people. In addition, the home had management and labour relations challenges that needed to be addressed. The provincial department indicated that a contingency plan to address such challenges was not included in the Service Level Agreement signed between the provincial department and the old age home.