Some of the key reasons for non-achievement of targets which were beyond department's control include the following: . The department could only adjudicate 37% (instead of the planned 80%) within 90 days of receipt due to delays in receiving appropriate records from appellants and/or SASSA registry. . The department only adjudicated 11 622 appeals backlog of the planned 20 000 due to the fact that some of the records (8 120) were either incomplete, some were duplicates of appeals that had already been finalised or grant application files were missing. . The department formed a unit tasked by establishing an Inspectorate for Social Security. However, it was hampered by lack of human resources and the relatively late availability of funds.