6.2.3 According to the 2011/12 annual report ICCVs are trained to encourage inmates to follow the DCS' internal complaints process outlined in Section 21 of the CSA. The Committee recommends that the JICS' intervention should only be sought, once matters have gone through the DCS' internal complaints procedures. ICCVs should bring challenges in relation to the DCS' implementation of the provisions to the attention of the Inspecting Judge for referral to, and address by the National Commissioner. The Committee recommends that the correct procedure should be made clear to all inmates - complaints that are not addressed by the DCS through its complaints procedures should be referred to the JICS for adjudication. Should the legislation governing the functions of the JICS not adequately provide for the above, the necessary amendments should be made.