3.2.2 During the 2011/12 financial year only 20 of the 424 717 matters dealt with by ICCVs were eventually referred to the Inspecting Judge. The Committee assumes that a large number of the matters received, had not been resolved, as the low number of referrals are, for the JICS, indicative of a breakdown in the complaints process, particularly in relation to referrals to VCs. In the first quarter of the 2012/13 financial year 241 complaints were referred to the VC, and of these 49 could not be resolved at their level, and were brought to the Office of the Inspecting Judge for further handling.