2.2 Complaints 2.2.1 The Complaints Unit came into operation in September 2011 and, according to the annual report, assists the JICS in ensuring that the DCS meets its responsibilities with regard to resolving inmates' complaints and requests. Given the number of complaints submitted directly to the Committee, it is evident that the DCS is not performing as well as it should in this regard, and should the JICS' task indeed include ensuring that the DCS adheres to the provisions contained under section 21, it is failing in this objective too. This may be owing to the infancy of the new unit, and to the fact that with a staff complement of only four at national level, it is grossly understaffed. At present the unit focuses mostly on allegations of assault.