12.1.4 Universal Service and Access Agency of South Africa (USAASA) During the oversight visit to USAASA projects, the Committee noted the following: (i) Most of USAASA's sponsored projects throughout the country were not functional; (ii) the mandate of the agency, which had been relevant at the period of voice telephony needed to be reviewed in line with the modern broadband and data services; (iii) USAASA was paying Sentech and Telkom Internet connectivity fees despite telecentres not being connected on the network; (iv) staff morale at USAASA was at its lowest; and (v) some of the computer literacy training provided at Telecentres is not accredited.