(iii) fruitless and wasteful expenditure has been a result of interest on late payments to American Express (2010/11), cancellation of trips and duplicate payments to service providers. Despite the fact that the Auditor-General has highlighted fruitless and wasteful expenditure as an issue of concern, the 2011/12 Annual Report indicates that the Department incurred fruitless and wasteful expenditure amounting to R764 000 for duplicate air tickets, damaged car rentals, and international calls by hackers. In addition, an amount of R12,7 million was incurred in the previous financial year but identified in the 2011/12 financial year;