5. Key achievements as reported by the Public Protector for 2011/12: . A total of 16 251 complaints were received or initiated and 14 148 were finalized; 5608 cases were carried over; and 1 709 complaints were out of jurisdiction. . A total of 52 % of cases were finalised within 1-3 months and 22% cases were finalised within 4-6 months. . A total of eight systemic investigations were finalised in 2011/12, five cases are on-going. . A total of ten own initiative investigations were identified: three were finalised, while seven are ongoing. . A total of 41 reports were published. . A good governance conference was held in October 2011.