2. Key achievements as reported by the Commission for 2011/12 include: . A total of 89% of the Commission's strategic objectives were achieved (in contrast with 67% in 2010/11 and 52% in 2009/10). . There were improvements in the finalisation of complaint cases, with 87% of cases finalised compared to 72% in the previous financial year. (Finalised cases include rejected, referred, resolved, and closed cases, as well as once-off enquiries).