1. Selected achievements, as reported, include: . Successfully completing the third and final year of its 2009-2012 Strategic Plan period and achieving most of the strategic shifts it had set to achieve in that period. . Providing access to legal aid to indigent clients, with 682 962 legal and legal advice matters handled. . Increasing civil legal aid matters handled by 48% due to increased civil practitioner capacity. . Strong financial management and governance were reflected in the eleventh unqualified audit and seventh year with no matters of emphasis. The non-compliance on tax clearance certificates in Judicare matters is being attended to. . A peoples-development focus continued as confirmed by Legal Aid South Africa's successful accreditation for the third year as a Best Employer. . A total of 99, 8% of the budget was spent as planned, with no under- expenditure. This has been the expenditure trend for the past seven years.