4. Key challenges arising during 2011/12 . Performance on cases enrolled- 5 893 cases were enrolled, of which only 1 856 were finalized. There was a decline of 2.1% in the number of cases finalized in comparison to the previous year's performance. . Serious underachievement in respect of meeting PAIA targets was a result of the PAIA Unit struggling to cope with the number of requests relating to lost records.