3. Court services recorded the following key achievements in 2011/12: . The number of cases on the backlog roll decreased to 34 926 against the target of less than 37 034. From the inception of the backlog reduction intervention in November 2006 until the end of March 2012, 59 232 criminal cases were removed from the regional and district court rolls and processed by these additional backlog courts. . Following the roll-out of the ICMS NRSO system, usage for the system reached 70% of all courts reporting relevant offences. The number of cases on the backlog decreased to 34 926 against the target of < 37 034. From the inception of the backlog reduction intervention in November 2006 until the end of March 2012, 59 232 criminal cases were removed from the regional and district court rolls and processed by these additional backlog courts. . Case flow management is having a positive impact in the criminal justice system. The number of awaiting trial persons decreased from 53 901 in 2003/04 to 46 188 in 2012. Monitoring and evaluation of court performance has been strengthened. The Chief Justice is personally spearheading many of the case flow management activities. . The digitisation of court records is showing good progress and will help improve security, file integrity and alleviate space problems in the courts. . The Office of the Chief Family Advocate managed to finalise 32% of family law cases against the target of 33%.