Using a variety of platforms, just over 3 000 communication projects were implemented in the most remote corners of our country, reaching more than 23 million people. The Thusong Service Centre programme was established by government to serve as information centres for communities. They later evolved, realising the service delivery gap, to become service delivery points close to where people live. They are there to promote cost- effective, integrated, efficient and sustainable service provision to serve the needs of citizens better. This programme has brought hope and relief to our people. Last year we expanded access to information and services for citizens, including the use of integrated mobile units where key service departments sign up people for services and provide information.