. Improving employee satisfaction from a score of 2.66 in 2010/11 to 2.80 in 2013/14; . Maintaining low staff turnover rate at 10%; . Maintain low vacancy rate at 5% down from 20% in 2010/11; . Improve Employment Equity profile (which was at 88% in 2009/10) which is targeted at 60% for this financial year, the same as it was in the two previous financial years; . Improve Broad Based Black Economic Empowerment (BBBEE) status and procurement (target 5); and . Maintain high Registrar pass rate (60%).