With regards to the Presidential Hotline, the Department targets an 85 per cent national and provincial case resolution rate for the 2013/14 financial year. In addition, the Department will target for a five per cent overall improvement in the case resolution rate for the 10 weakest performing departments and provinces. The Department will produce 10 Presidential Hotline case studies for each year over the MTEF. 7.4.2 Budget Allocations