. to facilitate the development of plans or delivery agreements for the cross cutting priorities or outcomes of government and monitor and evaluate the implementation of these plans; . monitor the performance of individual national and provincial government and municipalities; . monitor frontline service delivery; . manage the Presidential Hotline; . carry out evaluations of major and strategic government programmes; . promote good monitoring and evaluation (M&E) practices in government; and . provide support to delivery institutions to address backlogs in delivery. 3. Outcome Based Approach