7. The Public Protector plans to invest most of its resources in the following areas: . Public outreach to improve accessibility in response to survey. . Trainee investigators: the office introduced a formal training for investigators through the trainee investigator programme. . The organisation is finalising the procurement of a case management system for more accurate reporting and regular feedback to complainants. . Video conferencing is now up and running. This will assist with saving costs as less will be spent on travelling for meetings. . Procurement of the integrated financial management system was finalised. . The call centre is up and running and the Toll Free number will be staffed soon. Advice will also be given to complaints through the call centre.