2. Service Delivery Charter and Service Standards. The Committee remains pleased at the focus on maintenance matters in the Department's strategic plan to improve delivery of maintenance services. The Department has mentioned before that its new Service Delivery Charter and Service Standards is intended to contribute to ensuring a more compassionate and responsive approach on the part of justice officials when dealing with the public. Despite this, however, members continue to receive numerous complaints regarding maintenance matters. The Committee has intended to invite the Department to brief it specifically on its new Service Charter but, due to time constraints, has been unable to do so yet. It requests, therefore, that the Department provide a briefing document and progress report on its implementation by 19 July 2013, and be prepared to brief the Committee on it at the next quarterly meeting.